the following is a manuscript of a live general chat with oriental trading company online customer (with spelling corrections) service explaning my concerns aocount there pactice of refering and or helping getting money from customers by offering a so called discount when completing your order them and signing up with EASYSAVER.COM (what a joke) by offering a discount but not realy do not explaining in the long run it will cost you more money then what you save on the order. just be careful when buying something on the internet.
7:46:04 AM : Mary has joined this session!
7:46:04 AM : Connected with Mary. Your Reference Number for this chat is 157431.
7:46:04 AM : Hi tom, my name is Mary. I will be happy to assist you.
7:46:15 AM : tom: hello
7:48:29 AM : tom: i just wanted to let your company know that i am very displeased with it. oriental trading company sold or gave my information to a third party and the have had my credit card number for over a year now and Easysaver.com have been charging my account 15.oo a month for a membership with them (easy saver) that i have never hear of or used
7:49:40 AM : tom: i will be passing this on to everyone that i know that uses oriental trading company this is not a good practaice for customer retention
7:49:59 AM : Mary: An Easy Saver Specialist would be the best person to help you with your questions. You may contact them directly at 1-888-303-9543.
7:50:52 AM : Mary: The Easysaver program is only offered on the website at the end of placing an order. The customer must accept the offer for them to charge you. We do not give them the customers information.
7:51:49 AM : tom: i have and closed this so called membership that cost me over 100.00 that is what was changed by them.
7:52:49 AM : Mary: In order to receive the certificate offer from Easy Saver you must complete the checkout process on our web site. After choosing to claim your $10 certificate you will be taken to Easy Saver's web site to register for a membership. Once you activate your membership with Easy Saver, your certificate will be provided in the form of a Merchandise Certificate code with redemption instructions from Easy Saver. An Easy Saver Specialist would be the best person to help you with your questions. You may contact them directly at 1-888-303-9543.
7:54:00 AM : tom: thank you i just wanted someone there know what this company maybe doing to your customers. please close my account and remove me from you mailing list what information do you need to do this
7:55:15 AM : Mary: I have requested that this address be removed from our catalog mailing list. Since our catalogs are printed well in advance, you may receive one or two more catalogs. We do not keep credit card information on file. You have also been placed on the do not rent list.
7:55:20 AM : Mary: Is there anything else I can assist you with today?
7:55:34 AM : Mary: I have forwarded your concerns to management.
7:55:46 AM : tom: no thank you
7:56:35 AM : Mary: Tom, I am happy I could assist you. If you need any further assistance, please feel free to email me at: email@example.com.
7:56:35 AM : Mary has left this session!
7:56:35 AM : The session has ended!