I was changing over bank accounts and noticed a charge for Easy saver for $14.95. I did not know what this was, so I did an internet search and this web page came up.
Boy, was I shocked! It turns out I inadvertently signed up in June of 2009 when I ordered flowers over the internet from Proflowers. I thought I was entering my email address in order to get confirmation of shipment, but instead was signed up for some sort of "saver's club", which charged me $14.95 a month for the last 20 months. I followed the advice on this web site, and called the 800 number listed here.
I got a very polite person in India, who initially offered me a refund of $29.00 (2 months). I said no, I wanted all the money refunded back to June 2009. He then said he could only give me three month's refund. I asked to speak to his superviser.
He put me on hold for a minute or so, then said he had talked to his supervisor and he could now give me only 8 month's refund. I said that was not enough, I wanted all the refunds back to June of 2009. He put me on hold for a minute or so again, then said, okay, I have now received authorization to refund all your money, $267.10, to the account they had been billing, and thay would cancel my membership. He said they would process the refund today, and it might take up to 7-10 days to appear in my debit card account.
I asked him how I could reference this conversation if the refund didn't happen, and he gave me his ID number. I contacted my bank, and they said I could fill out some paperwork, but I would have to wait 30 days for the people to fix it before I could contest the charges. SO, here's what you do: 1. Get your bank records for how long you have been charged.
2. Call 800-444-9800. 3. Tell them you want to cancel your membership and want a full refund back to the beginning.
4. Every time they offer you something less than the total refund, tell them that is unacceptable and you want a full refund. 5. When they put you on hold, tell them you will not hang up, but will be waiting.
6. Ask for a supervisor every time you are not offered the whole amount. 7. Thank them for their politeness when they give you your full refund!
8. Contact the company you ordered from that hooked you up with Easy Saver and complain (for me, that was Proflowers).