Anonymous
map-marker Eugene, Oregon

Easy saver ,took my out of my accout with out my approval

I never sighed up for easy saver, i want the money put back into my account now, I dont even know who in the *** you people are and how you got the right to take my money from my account ,Julie Dunn I well be calling on monday And Im going to be reporting this. Im so pissed off right now, Put the money back into my account, I dont know what your service is and never heard of you.This is march 13th, People beware make sure you check out your bank statements, then get on the phone right away.
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Anonymous
map-marker Asheville, North Carolina

Payment Easy Saver

My son orderred something on line 2 years ago and somehow got a "membership" in this program. He did not even know he was paying for it bc he is 17 yrs old and does not routinely check his account. I had to talk to 2 different heavily accented persons and make a big stink to get the membership cancelled and was also offerred a $90 refund. We will see if refund happens. Total rip off. Always check bank statements for these scams. I have read other complaints on the internet about this company and its misleading charges and memberships.
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Anonymous
map-marker Belleville, New Jersey

Unauthorized credit card charges

I ordered Loral Langemeier material on a free trial basis and was immediately saddled with offers for ad ons. She has infomercials on Manhattan radio stations and brags about being on Dr. Phil. I was told by the Loral Langemeier representative that the EZ Saver trial offer was part of the "free" Loral Langemeier order, and I could cancel it any time. I called the next day and cancelled the order. This was in October 2010. This past week, January 18, 2011, the fraud department of my bank called me to ask if charges by EZ Saver and American Leisure had been authorized by me. I never received coupons, and never heard of Amer. Leisure in the offer. Who would authorize $33.90 charges per month to save money? In all they charged $101.00 to my account that I became aware of with the fraud call from my bank. I called the telephone number of EZ Saver given to me by the Fraud Department. The representative of EZ Saver who answered sounded as though he was in India, and said he is in Blue Ridge Summit, PA. He was unflappable, as though he is used to being harangued by irate callers. He told me he would credit my account for $101.90 that day. He also tried to sell me a continuing subscription to these "deals!" I checked my deposits for the day and was credited $33.90 only! I have his confirmation number.
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Loss:
$101
Anonymous
map-marker Longmont, Colorado

Easy Saver Fraud!

I have never signed up for Easy Saver and yet somehow they have access to my checking account information. I have called to cancel and nobody seems to know what the heck they are doing. They are reluctant to give information to me and request personal information from me. I am going to report them as fraudulant activity on my account. be aware and always check your accounts people! so i have to have 100 words in this review so i am just typing and typing and typing until i hit 100 words.. am i there yet? almost there... FINALLY!~
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1 comment
Guest

THESE FREAKS HAVE BEEN CHARGING MY CREDIT CARD WHICH I NEVER LOOK AT MY WIFE TAKES CARE OF THAT!FOR 3 YEARS AND WE NEVER USED THEIR SERVICE EVER NEVER WE TRAVEL AND SHOP ON LINE U WOULD THINK WE WOULD USE THEIR SERVICE IF WE NEW WE HAD IT! BUT WE CANCELLED IT BEFORE THE ONE MONTH TRIAL WAS UP AND THEY WON'T REIMBURSE ME BACK TO 2009 PLEASE STAY AWAY FROM THESE PEOPLE! TOM :sigh

Rut Bsi
map-marker Florence, Kentucky

Easy Saver - Pro Flower Payback

I like many fell victim to this scam. I was able to get half back after speaking to the customer service person in India. They know you think it's a moral victory and are on to the next victim. Also sent an email to the CEO of ProFlowers...but know that will fall on deaf ears. SO.... The best method is to Google search "flowers" or "send flowers" once a day from work, home.. etc. Then click on the "sponsored link" for Proflowers in the list. They probably pay a buck or more for each click. It takes a little time, but when you take my money...it's personal.
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Loss:
$90
1 comment
Guest

I am from the Island of Trinidad in the carribbean. Just watched my husband credit card statement, only to find out the same scam is before us.

I sent my cousin flowers for forgetting her birthday and we have been charged for an entire year. The Currency rate is TT $6.48 to US $1.00 so you know at 14.95US a month is almost $100.00 TT dollars my husband is pissed at me. I am even more pissed because this same EZSaver has currupted my old email account so i was never A ricepient of the membership email.

So I'm F>>>ed. My Bank is telling me to contact EZSaver.

Blakeleigh Kih
map-marker Flower Mound, Texas

EasySaver & Proflowers

Dammit - just found over a year's worth of charges to Easy Saver on my credit card. I am going to call them in the morning and get this 'membership' cancelled ASAP. I have already called and complained to Proflowers - going to call back in the morning to get a supervisor. Unbelievable that a company like Proflowers is willing to jeopardize their reputation by being associated with a program like this. One simple Google search will show them the number of dupped and very dissatisfied customers. Google 'easy saver 800-355-****' and most of the top hits are about this scam. Moral of the story - stop buying flowers for my wife! :-)
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3 comments
Guest

i got 12 months refunded and got told a "supervisior" will have to call me back in 2-3 days to refund me the other 6 months, SUCH *** i cant believe this im going to call proflowers tomorrow also to get everything removed

Guest

Here, Here!! I just finished up talking with Easy Saver, had no idea that I was being charged.

Total ended up being close to 500 dollars, the first guy offered me 89 dollars and I laughed. Second person I talked to offered me 179 I again laughed! Finally got them to agree to a full refund and then I got on the phone with Proflowers and made sure they knew I was unhappy. Proflowers contacted Easy Saver and made sure I was cancelled and that I was getting a full refund.

Then I had Proflowers remove my credit card information and completely delete me from their system. I will NOT be buying from them again!!!

Guest

I just noticed the same thing on my card. 34 monthly charges for $14.95.

I call the phone number listed next to the charge and after speaking with 4 people, they offered to refund the full amount of $525.20. They will offer to refund 6 months, then a year, and etc.

I kept asking for their supervisor and they finally agreed to refund the full amount. Do not settle for partial refund.

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wenty
map-marker Aliso Viejo, California

Called last month to cancel and got hit with another 14.95 charge

I am pleased to see that we are not the only ones suckered in by this scam: Easysaverrewards.com are clearly taking advantage of the unsuspecting consumer. They must make the enrollment more clear and ask for confirmation before enrolling in Easy Saver Rewards. I called to cancel last month and here we are with another charge this month; same promises made to remedy. Is this even legal? Yes, we used ProFlowers several months ago; I believe that is how we got enrolled against our wishes. My next stop is to find the approriate consumer protection agency and file charges
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Loss:
$14
xochitl c
map-marker Lincoln, California

EasySaver & American Leisure RIP OFF

My folks are in the 70s and EasySaver & American Leisure took advantage of them for $542.40 in bi minthly payments of $16.95. The statement was marked "MD" which is also the mark their doctor uses and since they visit the doctor monthly, they figured it was probably them charging their co-pays. I called to cancel and they wouldn't. What a great form of elderly abuse. If anyone would like to contact me at xrcm85 at gmail because I think we should file a class action law suit for the money stolen as well as the headaches caused.
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Loss:
$542
Anonymous
map-marker Colorado Springs, Colorado

Easy Saver Rip Off!

I was changing over bank accounts and noticed a charge for Easy saver for $14.95. I did not know what this was, so I did an internet search and this web page came up. Boy, was I shocked! It turns out I inadvertently signed up in June of 2009 when I ordered flowers over the internet from Proflowers. I thought I was entering my email address in order to get confirmation of shipment, but instead was signed up for some sort of "saver's club", which charged me $14.95 a month for the last 20 months. I followed the advice on this web site, and called the 800 number listed here. I got a very polite person in India, who initially offered me a refund of $29.00 (2 months). I said no, I wanted all the money refunded back to June 2009. He then said he could only give me three month's refund. I asked to speak to his superviser. He put me on hold for a minute or so, then said he had talked to his supervisor and he could now give me only 8 month's refund. I said that was not enough, I wanted all the refunds back to June of 2009. He put me on hold for a minute or so again, then said, okay, I have now received authorization to refund all your money, $267.10, to the account they had been billing, and thay would cancel my membership. He said they would process the refund today, and it might take up to 7-10 days to appear in my debit card account. I asked him how I could reference this conversation if the refund didn't happen, and he gave me his ID number. I contacted my bank, and they said I could fill out some paperwork, but I would have to wait 30 days for the people to fix it before I could contest the charges. SO, here's what you do: 1. Get your bank records for how long you have been charged. 2. Call 800-444-****. 3. Tell them you want to cancel your membership and want a full refund back to the beginning. 4. Every time they offer you something less than the total refund, tell them that is unacceptable and you want a full refund. 5. When they put you on hold, tell them you will not hang up, but will be waiting. 6. Ask for a supervisor every time you are not offered the whole amount. 7. Thank them for their politeness when they give you your full refund! 8. Contact the company you ordered from that hooked you up with Easy Saver and complain (for me, that was Proflowers).
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1 comment
Guest

Oh my gosh this is horrible. My boyfriend just found out that he has been charged since 2008 by this company and another one, 16.95 X 2 a month.

This all started back in 2008 when he ordered knifes online.

Horrible. They better give him all of him money back!!!

trayc Hyf
map-marker Alexandria, Virginia

I was swindled since Feb 2009 through a purchace with Oriental Trading Company.

I had charges dating back to Feb 2009 and I had no idea where they were coming from. Finally I found the information on the web under easy savers. The first man gave me two months back, I said no. The second man gave me 89.00 back, I said no, they have received a total of 284.00 from me and I have received nothing. I am on hold waiting for the third person now. Ok the third person Monica spoke so low I could not hear her, she made an offer of a years return of my money and I should have gone on to the next person but I just said ok. Make sure when you start this process you are ready for the stall tactics.
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AlfieBB
map-marker Paris, Ile-De-France

ProFlowers/Easy Save Rewards

Never order from ProFlowers! When you place your order, they sneakily sign you up to Easy Rewards. You are automatically enrolled in the program and charged a small fee, then if you don't cancel the membership, you are charged $14.95 a month, deducted from the same payment method you used to pay for you ProFlowers order. This was masquerading on my American Express bill as a charge from Encore Marketing, and I didn't notice it. Stupid of me, yes. BUT IMMORAL AND SNEAKY of ProFlowers to con loyal customers! How do you know it's a scam? Simple. There is no enrollment form as is typical with online memberships. You don't receive the usual welcome email with you customer information and login code. And you'll never receive a follow-up email with Easy Rewards news, promotions or anything -- ever -- to indicate you've joined. This is designed so you won't know you've been enrolled, and then you won't maybe notice the monthly charges. They refunded all of my money -- or at least they say it will be credited on my next Amex bill. They did this without hesitation, also showing they know they're doing something wrong. They have a good thing going and want to continue rolling in the dough without having angry customers complaining to the powers that be. But a Google search shows how many people have been caught in this scam. If you've been scammed, you can call the Easy Rewards customer service number at 1-80*-355-**** and stay on the line after the announcements to demand reimbursement. The first representative I got only wanted to refund 6 payments, but a second rep refunded the full 14 months. They try to talk you out of it, but be persistent. Then complain to ProFlowers.
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3 comments
Guest

I cannot believe that Proflowers is hiding behind this frodulent business. It seems to me Membership Services/Easy Saver/Encore Marketing/ProFlowers are all in this scam together.

A year ago I ordered flowers for my best friend whose father died. I spent a lot of money but felt good about the purchase because I wanted to send something to brighten her day. I remember seeing an offer for free shipping and after starting to sign up for it deciding against it so thatI wouldn't have to deal with canceling anything, somehow they got me anyway!!! I have had the exact same experience as everyone else here...

A year of unnoticed charges to my checking account for $14.95/month. I saw the charge and had no idea what it was for all I knew was that I hadn't used my card in several days... I called the 800 number next to the transaction, which connected me to a customer service rep. in India, they wanted all this info.

from me to locate my account (which I really didn't want to provide considering I had no idea what the "company" was.) It wasn't until I demanded to speak to a manager that I finally found out what and how I was being billed $14.95/mo. for a year!! I was furious...to be on the phone for 20 minutes with people giving me false names and a false location and trying to avoid even telling me what these charges were even for! THe dishonesty within these organizations is pervasive from the mundane details to the way they acquire "customers"!!

They tried to tell me that they were in Pennsylvania and that their names were Max Watson and Tom Higgins but the foreign accents gave them away and I finally got them to admit to me that they were in India... Honestly I feel bad for the people who work for this corrupt company... I wasn't trying to harass the customer service reps. just find out who/what these charges were for.

Eventually after a being on the phone with the manager for a long time, he "graciously" agreed to cancel my account and refund 6 months of fees (as if this should be a favor to me when I never knowingly authorized the opening of any account). I am going to continue to try to get the remainder of my money and I have called ProFlowers (though I did not get through to anyone who "handled these issues"). They are very aware of the problem with the way they are doing business. I saw on-line that there is a class action lawsuit already brought against them and mentioned that to the woman at ProFlowers, who although this wasn't her problem to deal with was in fact fully aware of the law suits pending!

Gross!!! I cannot believe the convoluted malarky I have just experienced!!

I implore anyone who has had the same problems to fight this to the fullest extent! The trickery and deceptive nature of this business cannot be legal and too many people are being hurt by it.

Guest

Thanks for the warning. I have heard some companies "sign" you up for Reservation Rewards (another similar rip off) without your approval too.

How aggravating! I won't be ordering from Proflowers!

Guest

I also made the mistake of purchasing flowers for Mother's Day last year and just now realized that a $14.95 charge was being taken out of our checking account! It was dumb of me not to notice, but I do not recall signing up for anything.

My husband called Easy Saver and he got the same response as AlfieBB - they will give us only give 6 months back - then he asked for a supervisor and they agreed to refund us everything. We're getting a check for 6 months worth and then they are supposedly crediting our account for the rest. We will see. I am just so upset that a company would be set up this way -they are prepared for people to call and complain and demand refunds - it's ridiculous - how is this legal?

I will NEVER use Proflowers again and will be sure to pass the word on to friends and families. My husband is now calling Proflowers - we'll see where that gets us.

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Anonymous
map-marker Yardley, Pennsylvania

Easy Saver Scam!!! $15.95/mo

This is a marketing company who claim they can save you money when you have the choice to go online and find your own savings. This is nothing but a total scam operating online. I have found out that i have been chaged $14.95 per month since January of this year!! I cannot believe companies such as this are able to operate here in the US, scamming consumers. The best part of it all is, with my busy schedule, I have to get in touch with them in the weekday. This is another pointer that they are a small company who cannot provide customer service by having operators work in the weekends... Hope you dont fall for this scam and pay for it until someone closes this marketing company!!
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1 comment
Guest

:( They have no real answer how they got hold of my credit card number...Thieves

Anonymous
map-marker Tampa, Florida

Easy saver

i have sent a request to cancel easy saver several times but they keep charging me $14.95 i would like to be fully refunded as i did not order this nor do i want this. how simple can i get send me my money back and stop taking it from me dont anybody there read your requests that comes in? i never even got an email to confirm that they received my cancellation. oh god what am i thinking thats what they do this way they can say they never received any type of email so they can keep taking money from people who work hard for there money and dont want any deals like this.
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gernenzr
map-marker Dallas, Texas

Easy Saver

This company has been taking my money even after I told them I wanted to cancel. You need to make sure that they actually do cancel you. I'm very busy and expect my money to be safe but not from this group. They have been taking my money each month and giving me nothing, therefore stealing from me and okay with it. That's NOT customer service, but then again when you just plan to steal from people you don't want to talk to them. I receive nothing from these people because I wouldn't know who they are if they didn't steal from me. I think anybody taken by this sneaky folks should be allowed to SUE them for annoyance and theft!
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cresendez
map-marker Denton, Texas

Beware before you purchase flowers from "Pro flowers"

Many of my friends had been sending emails about scams to "watch for". My initial thought was "Naw, it wouldn't happen to me." After reviewing my bank statements, I realized that Easy Saver has been deducting $14.95 for over a year! I called their "customer service" line and was assured that they would credit 2 months to my account. I was not happy. I have contacted the bank, filed a fraud claim, and I am getting a new check card. I cannot beileve that this happened. Please order from a legitimate and trustworthy company. Proflowers are dirty rats.
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Loss:
$350
5 comments
Guest

Just spoke with the folks at ProFlowers. They seemed helpful enough but dealing with EasySavers is another issue.

I doubt Ill be seeing any of my fraudlently scammed money or at least all of it. My advice t\is to just avoid Pro Flowers all together

Guest

Made the biggest mistake of my life dealing with Pro Flowers. Actually gave them lots of business,but never again will they get a dime from me after screwing me with the Easy Savers scam.

Finally figured out something was wrong with my bill and corrected hopefully with a call to easy savers. We will see. It was a complete and total decitful sham and fraud. Nice going Pro Flowers.

Totally steer clear of these folks. They are poision

Guest

Made the biggest mistake of my life dealing with Pro Flowers. Actually gave them lots of business,but never again will they get a dime from me after screwing me with the Easy Savers scam.

Finally figured out something was wrong with my bill and corrected hopefully with a call to easy savers. We will see. It was a complete and total decitful sham and fraud. Nice going Pro Flowers.

Totally steer clear of these folks. They are poision

Guest

Hello,

My name is Caroline and I am the Special Programs Associate here at ProFlowers. I would like to sincerely apologize for any confusion you experienced regarding our partner program.

I would be more than happy to discuss your concerns, assist you with anything I can and receive any additional feedback to improve our service.

Please contact me directly to discuss, my phone number is (858) 909-****. I would like to assist you in any way that I can.

Guest

Thanks for the warning. I don't want those Easy Saver charges on my bill so I will steer clear of Pro Flowers.

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